MISSED APPOINTMENT AND LATE ARRIVAL POLICIES
It is important to all of us at Central Providence Veterinary Hospital that we are able to continue to provide easy access to appointments for all of our clients. In order to maintain this access, all appointments are confirmed with text, e-mail or phone call at least 24 hours prior to appointment time.
MISSED / NO-SHOW APPOINTMENTS
We understand that schedule changes and illnesses happen. If you will not be able to make your appointment, please contact our hospital as soon as possible to cancel or reschedule your appointment. We reserve the right to charge a $50 no-show fee if an appointment is cancelled within an hour of its scheduled time or you arrive 10 min after your scheduled appointment time. Surgical or anesthetic procedures are considered no-shows if they are cancelled after noon the day before the procedure.
Clients that have missed appointments may be asked to pre-pay in order to schedule an appointment. The pre-paid amount will be forfeited if you do not keep your appointment. Clients with multiple no-shows for appointments may be dismissed from our practice.
Our team wants your visit to be simple and enjoyable. In order to minimize wait time for all of our clients, it is important that we implement a late arrival policy.
- If you are 5 to 10 min late, we may be able to proceed, but your appointment time will be limited. This ensures that patients scheduled after the late appointment don’t have their appointment times disrupted.
- If you are more than 10 minutes late the appointment will need to be rescheduled.
If other options are available such as a work-in/urgent care appointment or drop-off, our team will discuss those with you at check-in.
The doctors and team at Central Providence Veterinary Hospital appreciate your understanding and compliance with these policies. Our goals are to provide excellent medical care and excellent client service for all of our valued clients.